Return Policy

Returns & Refund Policy

Thank you for your purchase and for supporting our website. We carefully select each garment to meet the highest quality standards. To help reduce returns, please check the item’s measurements and listed defects before purchasing.

Returns

Our return policy lasts 14 days from the date of delivery. If more than 14 days have passed since you received your item, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned:
- Perishable goods (e.g. food, flowers, newspapers, or magazines)
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases

To complete your return, please include your order number or proof of purchase in the package. Please do not send your purchase back to the manufacturer.

Refunds

Once we have received your returned item, it will be checked for its condition. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days. We do not send separate confirmation emails about receiving or inspecting returns — please allow time for processing.

Late or Missing Refunds

If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Then contact your bank, as processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Shipping for Returns

To return your product, please send it to:

Friedrich Schalhorn Textilhandel
Hüttenstraße 81
40215 Düsseldorf
Germany

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged or returned product to reach us may vary.